The SEND Compass provides SEND advisory, guidance and consultation for families, young people, schools and professionals navigating complex systems and everyday challenges.

The SEND Compass (“we”) are committed to protecting and respecting your privacy.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This privacy notice applies to the contents of the website under the domain name www.send-compass.uk (“Website”).

COOKIES & PERSONAL DATA

Please read the following carefully to understand our views and practices regarding your personal data and how we will use it.

For the purposes of the Data Protection Act 2018/GDPR (the “Act”), the data controller is The SEND Compass.

INFORMATION WE MAY COLLECT FROM YOU

1.1 We may collect and process the following data about you:

1.1.1 information that you provide by filling in forms on our website. This includes information provided at the time of registering an account, purchasing products or services from us, or requesting further services. We may also ask you for information when you report a problem with our site or with products or services you have purchased;

1.1.2 if you contact us via letter or email, we may keep a record of that correspondence;

1.1.3 details of transactions you carry out through our site and of the fulfilment and administration of your orders;

2. IP ADDRESSES AND COOKIES

2.1 We may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration reporting. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

2.2 For the same reason, we may obtain information about your general website usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

2.2.1 to estimate our audience size and usage pattern;

2.2.2 to store information about your preferences, and so allow us to customise our site according to your individual interests;

2.2.3 to speed up your searches; and

2.2.4 to recognise you when you return to our site.

2.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access our website.

3. WHERE WE STORE YOUR PERSONAL DATA

3.1 The personal data that we collect from you may be stored remotely on our servers and/or locally on our computer systems. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3.2 Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. USES MADE OF THE INFORMATION

4.1 We use information held about you in the following ways:

4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;

4.1.2 to provide you with information, products, or services that you request from us or which we feel may be of interest to you in relation to existing products or services you already receive from us;

4.1.3 to carry out our obligations arising from any contracts entered into between you and us;

4.1.4 to notify you about changes to our service.

4.2 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) or by phone with information about products or services similar to those which were the subject of a previous sale to you.

5. DISCLOSURE OF YOUR INFORMATION

5.1 We may disclose your personal information to third parties only:

5.1.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or

5.1.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction, and accountancy services.

6. DISCLOSURE OF YOUR INFORMATION

6.1 Your personal data will not be used for marketing purposes and will not be disclosed to any third party for such purposes.

6.2 Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. ACCESS TO INFORMATION

7.1 You have the right to access information we hold about you or ask us to remove your data from our records by contacting us as set out below, unless the data held is required by us by law or for accounting purposes.

8. CHANGES TO OUR PRIVACY POLICY

8.1 Any changes we may make to our privacy policy in the future will be posted on this page.

9. CONTACT

9.1 Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to The SEND Compass by email to info@send-compass.uk.